Engage! Delight! Profit!

Increase your Profits up to 95% with just a 5% increase in your client Retention Rate

Stop competing on price and create a true competitive advantage that works in any business with the simple 5 Step Client Retention System from the Masters of Client Retention. Bain & Co have shown that a 5% increase in your client retention rate can add a profit of up to 95% to your business, and it’s not unreasonable to think you could achieve the same with our help. Authentic engagement allows you to delight your clients, translating directly to happier team and stakeholders while profitably increasing your bottom line—a good outcome from any angle! See how we can help you today by booking your free, no obligation consultation below.

Would You Like to Save a fortune on

Marketing and be more Profitable?

If you’re the owner or manager of a business and want to save a fortune on marketing while still improving your bottom line, you’re in the right place. In this short video, Greg Smith, with over 20 years experience in founding, running, and selling businesses, reveals why providing good customer service and a functional product is no longer enough, plus, what you can do about it right now.

A key to Greg’s success has been the creation of his simple 5 Step Client Retention System and no matter what industry you’re in, this system lays out a simple formula that works! Your retained customers become raving advocates and repeat spenders who also bring new customers directly to you… which means free marketing all year round, and who wouldn’t want that! Watch this short video now to see more.

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Helping Australian Businesses Delight Their Customers

Our 5 Step Client Retention System is a proven way to keep your clients happy and turn them into your businesses strongest advocates.

Client Retention
Health Check

86% of companies believe they provide great customer experience but only 8% of their customers agree. In fact 68% of customers leave, not because of a fault with the product, but because of the way they were treated!

Healthy people have regular health checks. Healthy businesses listen to their customers and seek feedback!

Training and
Coaching Services

Whether it’s coaching for yourself or your entire team, we work with you to help bring the magic of exceptional customer experiences into your business. Through guest speaking, workshops, seminars, or our training programs you’ll be able to stay ahead of the competition and make sure your clients stay happy for longer which means a more profitable business for you.

Australia’s Best
Retention Resources

You’ll gain access to Australia’s most comprehensive list of client retention processes & resources, helping you to authentically engage with your clients in a way that surprises and delights. Our team is constantly researching, developing, and analysing new methods to help increase your client retention rate plus, you’ll be among the first to try new techniques and receive proven methods and advice.

Book a Free Consulation

Over a 60 minute discussion, you’ll find that we’re here to help you grow your business and make yourself, your team and your clients happier at the same time. We’re fascinated by business and its role in bringing about positive change, and it all starts with you and understanding your unique vision for your future. At the end of this consultation, you’ll leave with a clear understanding of whether we can help you increase your profits and whether our 5 Step Client Retention System is a good fit. It’s completely free to speak with us and there’s no obligation, so click the button below and find a time that suits you.

Don’t Just Take Our Word For It…

Here’s what other business people have to say!

John Dwyer

Jane Kingston

Peter Doyle