90% of clients said they were satisfied before they defected to a competitor.
What do your current customers believe about your business? Do those beliefs help or hinder your ability to retain them over a longer spending life cycle?
Time spent on the ‘Health Check’ phase is dependent on the size of your business, how wide a sample you require and what tools are utilized.
Interviews: Using a set of questions and points for discussion agreed with you, Greg will talk to Staff, Customers, Suppliers and other Stakeholders (funders, government, advisors) and request their feedback
Mystery shopping & cold calling- various modes of observing, listening and intuiting customer experience quality. What’s the customer experience like for me as a potential customer?
Desktop audit Review of on-line commentary. What is being said about your business on social media, review sites and community notice boards?
Net Promoter System. A comprehensive, internationally recognised tool that asks just two questions to give a business owner an exceptional amount of easy to interpret, qualitative and quantitative data.
To book a free meeting and chat with Greg about your own Health Check. It takes just 15 minutes and you’ll have a clear idea of how to proceed with your Client Health Check using our proven 5 Step – Client Retention System. Find out why it is that customers love you and stay or get disappointed and leave for your competitors.
If you have ever wondered how well you are already doing retaining customers then click below to try this Free Client Retention Self Assessment Health Check and receive meaningful feedback fast. To discuss your results or how to implement a comprehensive Client Retention Health Check then click the ‘Contact Greg Today’ button below or follow the prompts at the end of your self assessment report