Customer Retention Self Assessment

Congratulations and welcome to what might be your first ever customer retention self-assessment! The more honest you are the more specifically we will be able to laser target our conversations and help.
  • Here's what I believe My Customers Think About Me!

    Instructions: Only one response per row.
  • For managers and business owners:

    1 = We never do this or are terrible at it | 2 = We have thought about it, sometimes do it but still not very good at it | 3 = We sometimes get it right and sometimes wrong | 4 = We often get it right or do this well | 5 = We are awesome and almost always get this right
  • This field is for validation purposes and should be left unchanged.