Welcome to your one stop shop for absolutely incredible customer retention resources!

If are you committed to improving customer retention and profitability in your business and looking for simple, amazingly cost effective customer retention tools then you are definitely in the right place.

Our team is constantly researching, developing, and analysing new methods to help increase your client retention rate. This is a dynamic and changing site. As we continue to add world-class resources you’ll be among the first to try new techniques and receive proven methods and advice.

As others have discovered, just one of the ideas here could catapult your results beyond what you previously believed possible!

We invite you to read, listen and watch your way through this growing list of ideas. You then have three choices.

  • Purchase or adopt the idea and implement it! We get a buzz from seeing businesses succeed so we’d love to hear about the results you achieve.
  • Shortlist the resources you believe will work best for you and ask us for our advice, help or creativity on how to maximise results. We will support you for setting up, training your team, trouble-shooting or monitoring progress.
  • We will do it for you. If operational needs have you and your team stretched and you know customer retention done the right way presents a significant business opportunity then making Masters of Client Retention an ongoing part of your team allows you to focus on operations and still get the customer retention resultsWe help you choose the resource, train you and your team and then implement and monitor the results.

Send Out Cards

Your Premium Tool for Relationship Marketing

Clients and colleagues are achieving unbelievably profitable retention results and referral business. Show how much you care for customers using this personalised, high quality and simple to use tool. All driven from an app on your phone or your computer with photos from your phone! Personalise the message, include your photos, place your brand on the back and hit send and the card arrives in the mailbox of the recipient! All for half the price of a coffee!

Allow me to pay for you to investigate this system absolutely free of charge.

Grateful Box – The Global Gratitude Company

Expressing gratitude literally changes the molecular structure of the brain…makes us healthier and happier’. UCLA Mindfulness Awareness Research Centre

How helpful will it be when your team go from – Grumpy to Grateful? Impacts include reduced sick leave, less staff turnover, happier team and consequently happier and stickier customers. Imagine the reduction in anxiety and increase in profitability that such a workplace culture change would bring.

One million Grateful Boxes on corporate desks around the world! That’s the goal! Because it works!

Grateful Box is your physical reminder to start the habit of gratitude. It’s a tool to turn gratitude into action , to manifest appreciation physically.

This is an extraordinary, professional and personal development tool to help focus on what went right rather than what is wrong. It’s a reminder to focus on and appreciate ‘what is’ not what ‘could be’.

In the transactional busyness of daily life and work consistent reminders and ongoing training in appreciation and mindfulness are key tools for success.

To secure Grateful Boxes for you, your family or team members and to get help implementing Grateful Box for corporate cultural change then please click below.

Fuel For Less

Save your customers up to 50c per litre on Fuel! Now that’s better than the big supermarkets!

Customers will love you for providing ‘free’ fuel which means they will keep coming back to your business!

Clients and colleagues are achieving unbelievably profitable retention results and referral business. Show how much you care for customers using this personalised, high quality and simple to use tool. All driven from an app on your phone or your computer with photos from your phone! Personalise the message, include your photos, place your brand on the back and hit send and the card arrives in the mailbox of the recipient! All for half the price of a coffee!

Allow me to pay for you to investigate this system absolutely free of charge.

Unbelievable Holidays

for You and Your Customers. Retention on Steroids!

What if there was a way to truly enhance the life of a customer that would astound, excite and soulfully delight them? We are talking cartoon-like ‘goggle-eyes out on stalks’ And what about if there was a way to achieve that astonishment by investing only a small proportion of your turnover from that customer?

As the Masters of Client Retention we avoid creating ‘sticky’ customers with lame discounts or ho-hum 2 for one offers.

Rather we work with you to offer extraordinary, exciting and memorable experiences that take a customers eye off the price and not just give them what they need but also what they
want! Time, freedom and memories of meaningful times
with loved ones.

This exceptional holiday club membership is accessible for under $500 and has the potential to repay you in multiple ways.

Understanding the details of this incredible client retention tool requires explanation. It is multi faceted as it benefits you and your family, your team and your clients depending on how you apply the concept and extraordinary new technology.

Click on the link below for a discussion with Greg about how to make it work profitably for you!

Insured Promotions.

Forget scratchies and lottery tickets where the odds are stacked
against you!

Did you know you can offer a $1million, $500,000, $250,000 or even a $25,000 prize for a promotion for either existing or new clients? Imagine the headlines when your business offers customers an opportunity to win big! The cost to you is a small insurance premium paid to Lloyds. If the customer wins, Lloyds pays up!

While the The Masters of Client Retention are not the experts in this space, we are linked to Australia’s only Full Service Promotions Provider for insured promotions! This includes the draw technology, the pre-draw solutions (compliant technology to determine which of the entrants is selected to have the chance to win) as well as the permits, terms and conditions and plenty of ideas.

Apart from promoting your business and the potential for a life-changing win, what you really want to be able to do is collect contact data from those who enter the draw.

Options include:

  • Online Spinning Wheels
  • Charity Lottery and Fundraising
  • Safe-Crack Promotions
  • Hole in One
  • Lucky Envelope Draws
  • Sports Competitions
  • Weather Insurance
  • Dice Completions

COMING IN 2018 – RETENTION CENTRAL!

  • Bounce Strategies. How to reconcile with clients when things go wrong. Look out for our range of Humble Apology Pies!
  • Staff Retention Tools
  • Giving. How to create ‘community’ by joining with customers to contribute locally or overseas.
  • Retention Central on Facebook. 24 Hour access to getting help for the implementation of retention strategies and tools.
  • Blogging and video blogging for customer retention
  • General tools, tips, hacks and exciting insights for retention.